Terms & Conditions


  • Per hour
  • Per half day – 4 hours
  • Per day – 7.5 hours
  • Bespoke quotations and packages also available upon request
  • Arranged rates to be discussed and agreed upon for clients with long term bookings and/or regular work.

Monthly Retainers:
A good choice for regular clients to avoid large invoices and maintain regular accounts. Secure a discounted  hourly retainer rate for retainers over £300 per month. Outline primary and secondary workloads to add value to your business and avoid downtime. Get priority projects. Agreed set monthly payments to be reviewed every  4-, 6-, 12-months. Payments to be made in advance by direct debit. Please ask for more details info@saydesign.co.uk

Jobs can be quoted as a whole based within a maximum amount of hours at the standard hourly rate. Prices include two sets of amendments and design costs only unless otherwise stated. Images and copy to be supplied by the client where possible. Does not include additional purchases including stock images, hosting, domain names, printing costs, creating / including additional content and additional amendments / pages. Additional costs due to these factors will be added to the final invoice for the client to pay in full. The included amount of amendments must be implemented within the maximum amount of hours set. If this is exceeded the client will be made aware that an extra cost may be necessary.

Bookings and Cancellations:
A days booking is based on a 7.5 hour working day. A days rate may be based on an hourly rate, but the day is booked as a whole. If on a days booking the client chooses to finish early or hasn’t assigned enough work to fill the 7.5 hour day, the client will be billed for the full day’s booking.

Cancellations on a pre-bookings required a notification period of 14 days in writing. Without this notice period a cancellation fee of 50% of the original booking will be added to the final invoice for the client to pay in full.

If a period of time is booked but days are flexible, the set amount of days will still be payable – i.e. 20 days in a period of a month varying from 3 – 5 days a week – The client will be invoiced for a minimum of 20 days for that month.

Should Stephanie Young need to take any personal time off during the day’s booking, the time taken will be deducted from the final invoice based on the agreed hourly rate.

If pulled off a quoted project to work on another project, this time will be charged at the standard hourly rate.

Discounted Packages and Promotions: 
Packages to include different factors such as logo design, print and social media materials can be costed as a whole with an additional discount awarded for package bookings.

Discounts and promotions are given on the understanding that all work listed will be carried out by Stephanie Young in full. All discounted bookings to be secured with a deposit and a signed project agreement.

Overtime is 1.5 of the agreed hourly rate. This includes weekends, bank holidays, working hours outside of 9-6pm Monday-Friday and any time over 7.5 hours. This overtime will be added to the final invoice for the client to pay in full.

Project Agreement:
All project agreements sent to the client to be amended or signed and returned within 5 working days from the date of the project agreement. Once signed the client accepts the terms, conditions and responsibilities of payment stated within the project agreement. Work will not commence until this has been signed and the required deposits paid. Any ongoing work outside of the initial project agreement with be charged at the standard hourly rate for the client to pay in full.

25% – 50% of the estimated subtotal may be required prior to work commencing. Further top up payments based on hours worked every 4 weeks until work is completed

Website Designs:
Start from £560 inclusive of 3 pages. Setup includes sourcing and installing theme, hosting, domain and email set up, google business set up, image sourcing – 5 images, seo keywords and social media links. Pages; seo keywords, images / video feeds, social media feeds, slide shows and links. Any purchases will be added to the final invoice. All copy, social media logins and links plus any images etc. to be supplied by the client.

Invoicing & Payments:
Payments to be received in full by the stated Bank Clearance Date provided in invoice. Payment of invoices must not exceed 30 days without prior notice. Late payment may result in late payment fee of 10% per day and/or court action. Payments based on hours worked will be required if an active project exceeds 4 weeks.

If a payment, payment plan or monthly retainer has been agreed but payments are late or not received the active project/s will be placed on hold until such payments are received. Payments within an agreed plan maybe required to be paid in full if payments are missed or late to continue the work. Payments in a monthly reatianer are to be paid by direct debit in advance.

If a client wishes to cancel the agreed active project, the total amount of unpaid hours will be invoiced at the standard hourly rate. Once this outstanding payment has been received saydesignUK will supply the client with the associated files. A 10 working day notification period prior to cancellation is required.

Additional Costs:
Any additional work, updates or work exceeding the agreed hours and/or amendments may be charged at the standard hourly rate. Should at any time costs exceed the quoted amount, the client will be made aware of this. These additional costs will be added to the final invoice for the client to pay in full.

If the completion of a project is held up due to incorrect or non-supply of artwork, images, copy or information from the client, the additional hours worked will be charged at the standard hourly rate and added onto the final invoice for the client to pay in full.

The cost of couriers, travel and materials etc. may be charged to the client. Any images, illustrations and fonts etc. purchased to complete a project will be added to the final invoice to be paid in full by the client.

Use of images:
Any images that are to be replicated or used on a product for resale will need the relevance license. This is the responsibility of the client when supplying images. The client will be held solely responsible for any breach of license.

Signed Off:
The client is responsible to check all final artwork including that the information, images and hyperlinks are correct and that there are no grammatical or spelling mistakes. saydesignUK can not be held liable once the client has signed off artwork.

Once the client has confirmed signed off in writing, the responsibility of the artwork is transferred to the client. Any mistakes or amendments required after sign off are liable to the client and not saydesignUK.

If artwork needs to be reprinted this cost will be covered by the client. Any additional working hours required to make further amendments and resupplying of artwork will be chargeable at the standard hourly rate and the client will be invoice for such works. Invoices are to be paid in full either in advance or with in a 30 day notice period.

All artwork remains the property of saydesignUK and Stephanie Young until payment is received in full. If payment isn’t received within the time period stated all materials will be required to be recalled within 10 working days of invoice and removed for all mediums and third party agencies and individuals.  This will remain in place until permission to use said materials is given in writing by Stephanie Young and payment is received in full as stated on the invoice supplied to the client.

If materials are continued to be used after recall, 10 working days after invoice due,  a 10% fee of the total invoice may be implemented for each day after recall has been requested.

Any materials recalled due to failure of payment may not be copied, amended or reproduced in terms of photography, illustration, typography, design and layout. New, original and alternative artwork will need to be created / commissioned by the client.